Free Access Salesforce.CRT-261.v2024-04-10.q209 Practice Test (Page 13)

Question 56

Cloud Kicks is migrating its knowledge base from Classis Knowledge into Lightning Knowledge. After the migration, an integration process that manages the articles' lifesycles by archieving deleting articles of a certain designation now fails.
What are two reasons the integration is fading?
Choose 2 answers

A.The Amde Type field is no longer accessible via SOQi or the API.

B.Only Published articles are available in the API.

C.URL formats for articles drffer between Classic and Lightning Knowledge.

D.Users must have Modify AM permission to delete archived articles.

E.After the migration, an integration process that manages the articles' lifecyde by archiving and

Question 57

Universal Containers is implementing an entitlement process to measure customer service level agreements (SLAs).
Which two approaches can be used to accomplish this goal?
Choose 2 answers

A.Identifying the customer contact associated with a particular stage of a service contract

B.Displaying whether a case response complies with a customer's service level agreement

C.Monitoring the case escalation rule queue to confirm service levels are met

D.Representing metrics such as first-response and resolution time on cases

Question 58

After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article type.SupportMngers have confirmed that articles of type FAQ exist in production.
How shoud a consultant correct this problem?

A.Grant Authors acess to FAQ artcle type

B.Set Article Or Wide to Public Read Write

C.Add Authors to the FAQ data category

D.Grant authors access to the FAQ records type

Question 59

Universal Containers wants to implement Omni Channel within Service Cloud for its representatives. What is the first step required to configure Omni Channel?

A.Assign Users to the Omni Channel Feature License.

B.Assign Users to Omni Channel permissions.

C.Contact Salesforce to have Omni Channel enabled.

D.Enable Omni Channel in Setup.

Question 60

Universal Containers knows it will be adding new Cases at a rate of 4-6 million per year and wants to maintain performance over time. Which two recommended techniques should be utilized? Choose 2 answers

A.Create a data retention plan that archives or purges Cases at regular intervals.

B.Ask contact center managers to review data each quarter to possibly delete.

C.Optimize queries to reduce the scope of Cases included with each search.

D.Write an Apex trigger that deletes one case each time a new case is created.

Other Version: 1541Salesforce.CRT-261.v2024-11-25.q211; 4367Salesforce.CRT-261.v2022-09-24.q149; 3313Salesforce.CRT-261.v2022-07-02.q122; 3070Salesforce.CRT-261.v2022-03-08.q129; 47Salesforce.Pass4surecert.CRT-261.v2022-01-06.by.uriah.119q.pdf

Latest Upload: 201PaloAltoNetworks.NGFW-Engineer.v2026-05-01.q43; 298Nokia.4A0-113.v2026-05-01.q69; 253EC-COUNCIL.312-49v11.v2026-04-30.q214; 228Microsoft.MB-820.v2026-04-30.q101; 210Salesforce.MC-202.v2026-04-30.q57; 205BICSI.INSTC_V8.v2026-04-29.q53; 334NMLS.MLO.v2026-04-28.q82; 243NCARB.Project-Management.v2026-04-28.q27; 461EMC.D-AV-DY-23.v2026-04-27.q184; 1114ServiceNow.CSA.v2026-04-27.q483

Question 56

Question 57

Question 58

Question 59

Question 60

Download PDF File