Question 11
Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?
Which solution should a Consultant recommend to meet this requirement?
Question 12
Which step should a consultant take to import articles into Salesforce Knowledge? (Choose 2)
Question 13
The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Universal Containers allows customers to contact agents through phone and chat.; Which solution should be implemented to support this?
Question 14
Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes the same level of Entitlements for response time and business hours on both Case and Work Orders.
CK would like an efficient method to manage the setup.
What is the recommended configuration to meet the requirements?
CK would like an efficient method to manage the setup.
What is the recommended configuration to meet the requirements?
Question 15
Support cent' agents at Cloud Kicks use a serv ce console. Over a few hours, an agent may work with up to 10 different customers. Often, agents need to return to a prior case and make a phone call to the customer. The telephone number to call is recorded in the case notes.
What are two recommended service console features that work together to improve the process ** Choose 2 answers
What are two recommended service console features that work together to improve the process ** Choose 2 answers