Question 56

Universal Containers wants to Jet its customers interact real time with support agents from their computers and mobile devices What feature should a consultant recommend to meet this requirement?
  • Question 57

    Cloud Kicks (CK) uses Lightning Knowledge and has set up Data Categories. CK uses Data Category Visibility to control access based on products and geographic location. The admin plans to enable 'Use standard Salesforce sharing' in Sharing Settings under Knowledge Settings.
    Which consideration should the admin be aware of when making this change?
  • Question 58

    A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers
  • Question 59

    Cloud Kicks (CK) provides varying levels of support based on the customer's Service Contract. For customer with a Gold Service Contract, agents must provide a response to each customer contact witin the 24 hours. CK plans to use Milestones.
    What is the recommended Milestone Recurrence Type to meet the requirements?
  • Question 60

    Universal Containers wants to develop a new Case Management solution. The end-to-end solution will include integrations with third-party systems.
    Following best practices, which development and deployment path should a consultant recommend?