Online Access Free CRT-271 Practice Test

Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:

• A.CustomerCommunity
• B.Customer Community Plus Login
• C.Customer Community Plus
• D.Customer Community Login

Universal Containers builds a Community with public access to Knowledge Articles and Q&A. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom object to store Known Issues with an org-wide default sharing setting toPublic Read/Write. Unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?

• A.Change the org-wide default sharing to Public Full Access
• B.Dd the Guest User profile to the members in Community Management
• C.Go to the Guest User profile and give access to the Visualforce page
• D.Select 'Allow access without login' from Community Management

Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads, opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:
- UC can engage with partners during the sales cycle
- UC can have internal only discussions
- The channel manager can bring any UC employeeto the discussion
- UC employees might have access to the partner community
How should a Salesforce administrator fulfil these requirements?
Select one or more of the following:

• A.Leverage the opportunity feed and group record layout access control
• B.Leverage private groups and record sharing the access control
• C.Leverage unlisted groups and record sharing for access control
• D.Leverage the opportunity feed and manual shares for access control

Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.
How should the Salesforce Admin troubleshoot this issue?

• A.Enable public access for the Community in Setup and the Guest User profile.
• B.Create a new data category specifically for Guest Users to display articles.
• C.Check the Article type permissions on the Guest User profile.
• D.Create a Featured Topic in the Community Builder to display articles.

Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?

• A.There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out
• B.The Community Manager forgot to enable 'Welcome Emails'
• C.The Guest Profile does not have Send Email Messages enabled
• D.The assigned community user profile does not have Send Email Messages enabled