Free Access ServiceNow.CSA.v2022-05-04.q67 Practice Test (Page 13)

Which of the following is used to categorize, flag, and locate records?

A.Tags

B.Favorites

C.Search

D.Bookmarks

What are the four knowledge workflows available in the ServiceNow base instance?

A.Instant Publish: Immediately publishes a draft article without requiring an approval

B.Retire Knowledge: Moves a knowledge article to the retired state.

C.Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

D.Instant Retire: Immediately retires a published article without requiring an approval

Which of the following protects applications by identifying and restricting access to available files and data?

A.Verbose Log

B.Application Configuration

C.Access Control Rules

D.Application Scope

UI Policy can make fields read-only, mandatory, or hidden.

A.False

B.True

From the User menu, which actions can a user select? (Choose three.)

A.Order from Service Catalog

B.Impersonate Users

C.Log Out ServiceNow

D.Elevate Roles

E.Approve Records

F.Send Notifications

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