Free Access ServiceNow.CSA.v2024-11-30.q182 Practice Test (Page 18)

A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

A.Select Service Desk > My Work Dashboard

B.On My Work list, select the Activity Stream icon to show a frame with live updates

C.Open an Agent workspace tab for each record he wants to monitor

D.Click on the eyeglass icon to. expand the Monitor frame

What is a way that you can mark a knowledge article for review?

A.Review

B.On Hold

C.Flag article

D.Bookmark

What are examples of Core tables in the ServiceNow platform?

A.User, Task, Incident

B.Configuration, Connect, Chat

C.Work, Caller, Timecard

D.Team, Party, Awards

On the Form header, which icon do you use to access form templates?

A.More Options {...)

B.Paperclip

C.Pages

D.Stamp

What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

A.Scenario Dashboard

B.CI Use Case Modeler

C.CMDB Use Case Modeler

D.Common Service Data Model (CSDM) product view

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