A.the stage.

B.the individual item in the order.

C.the task to complete.

D.the order number.

A.One Request can have many Requested Items

B.One Approval can have many Requests

C.One Cart can have many Requests

D.One Requested Item can have many Approvals

E.One Requested Item can have many Catalog Tasks

A.Update Sets

B.Code Sets

C.Update Packs

D.Configuration Logs

E.Remote Sets

F.Local Sets

G.Code Packs

A.Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a
single screen.

B.Maps: Display ServiceNow data graphically on a Google map

C.Form: Data is entered into ServiceNow through forms

D.Homepage: Consists of navigational elements, functional controls, and platform information.

E.List: Display records from a data table, as well as allow you to edit the record information using the List
Editor functionally.

F.Timelines: Used to track tasks or projects

A.Instant Publish: Immediately publishes a draft article without requiring an approval

B.Approval publish: Request approval from a manager of the knowledge base before moving the article it
the publish state

C.Retire Knowledge: Moves a knowledge article to the retired state.

D.Instant Retire: Immediately retires a published article without requiring an approval