A.order fulfillment and manufacturing flow management

B.customer service management and customer relationship management

C.supplier relationship management and customer relationship management

D.demand management and order fulfillment

A.call centers

B.consumer research and market analysis

C.planning, creation, and placement of advertising

D.creation of brand image

E.segmentation of customers

A.varied customer base with differing requirements

B.capital-intensive production technology

C.multiple products with differing production technologies

D.homogeneous customer base

E.cost-driven business

A.It always occurs.

B.It never happens.

C.It is the rule rather than the exception.

D.It is the exception rather than the rule.

A.Distribution warehouse locations

B.Freight terms

C.Price concessions

D.Make-or-buy