Free Access APICS.CSCP.v2022-12-19.q315 Practice Test (Page 9)

Question 36

A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?

A.Customer relationship management (CRM)

B.Customer-facing ordering systems

C.Supply Chain Operations Reference (SCOR@)

D.Customer segmentation

Question 37

Which of the following activities occurs as part of the sales and operations planning process?

A.Time fences are matched to master production schedule horizons.

B.The next quarter's forecasts are presented by sales staff to finance and operations personnel at the final meeting.

C.Plans are converted to financial projections and capacity requirements.

D.Strategic plans are adjusted based on changing operating situations.

Question 38

A company currently produces custom goods for a limited market. To increase market share, the company will implement a strategy to reduce the number of products it produces and reduce delivery lead time. The company can increase its chances of achieving the strategy by:

A.incorporating results from market surveys.

B.using electronic communications to receive customer complaints.

C.using benchmark data for products in the same product groups.

D.involving customers in the product design process.

Question 39

Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

A.Sales and marketing refers to SCOR to improve demand generation.

B.Marketing and development incorporates SCOR Level I metrics for new product design.

C.Production and engineering uses SCOR best practices to design a new "make" process flow.

D.Distribution and logistics selects suppliers from the SCOR reference list.

Question 40

How is the amount of variability in customer demand most often measured?

A.sample standard deviation

B.range

C.proportion of on-time delivery

D.trimmed mean

E.sample mean

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