Free Access APICS.CSCP.v2023-03-13.q160 Practice Test (Page 5)

Question 16

Which of the following approaches most likely will help a company reduce its cost of sales while increasing customer loyalty.

A.Business process design

B.Customer relationship management (CRM)

C.E-commerce

D.Sales and operations planning (SOP)

Question 17

A company most likely would implement a supplier certification program to:

A.improve the supplier's procurement process.

B.validate the supplier's compliance with requirements.

C.abide by ISO standards.

D.implement point-of-sale (POS) terminals.

Question 18

Which of the following performance indicators can be used to measure the effectiveness of a vendor-managed inventory program?

A.Number of inventory receipts

B.In-stock rate

C.Inventory returns

D.Inventory usage

Question 19

Inbound logistics is a supply chain management term used for:

A.receiving, storing, and issuing finished goods to consumers.

B.activities associated with transforming inputs into final products.

C.providing services to customers to maintain the value of the product.

D.receiving, inventorying, and issuing materials to the production activities.

Question 20

In a make-or-buy decision, if the product is modular and the company is dependent on knowledge and capacity, outsourcing most likely will be:

A.considered risky

B.considered necessary

C.viewed as a way to reduce costs

D.company policy

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