A.Selecting an information technology solution

B.Documenting the objectives for implementation

C.Creating a customer-centric organization

D.Developing a map of the customer segments

A.Broad differentiation

B.Focused differentiation

C.Low-cost leadership

D.Best-cost provider

A.Customer, internal process, workforce learning and growth, financial

B.Customer, operations, internal process, workforce learning and growth

C.Customer, marketing, operations, financial

D.Customer, operations, internal process, financial

A.Source, document, manage

B.Measure, procure, fulfill, model

C.Measure, fulfill, document, model

D.Source, procure, fulfill, manage

A.Form a strategic sourcing group.

B.Vertically integrate the supply chain.

C.Exploit purchasing power and minimize cost.

D.Ensure supply, even at a premium cost.