Free Access APICS.CSCP.v2024-09-30.q291 Practice Test (Page 15)

Question 66

A company desires to use customer relationship management (CRM) to enable supply chain collaboration.
Implementation of CRM will enable the organization to most effectively:

A.enable web-based order entry and electronic data interface.

B.provide means of identifying, capturing, and retaining customers by aligning all resources and capabilities.

C.provide supply chain visibility to customers and enable them to view the status of orders.

D.sell their products and services to customers by using economic incentives.

Question 67

Quality function deployment (QFD) is a methodology designed to ensure that:

A.quality is maintained at all levels of the organization.

B.suppliers providing high-quality parts are certified.

C.defective products do not reach customers.

D.customer requirements are understood and met.

Question 68

All of the following are non-supply groups that support supply chain activities EXCEPT:

A.marketing

B.operations

C.engineering

D.human resources

E.information technology

Question 69

The production scheduler for a bottleneck resource should:

A.schedule additional preventive maintenance for the resource.

B.ensure a constant queue of work waiting to be processed.

C.increase production lot sizes to increase utilization of resources.

D.implement pull signals for production of the bottleneck resource.

Question 70

Which of the following measures would be most appropriate for a supply chain focused on reliability as a competitive priority?

A.Production volume flexibility

B.Total supply chain cost

C.Supply chain response time

D.Order fulfillment lead times

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Question 66

Question 67

Question 68

Question 69

Question 70

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