Online Access Free C_BOSUP_90 Practice Test

When you have reached a limit in processing a message what would be helpful for you to move forward?

• A.Send the customer as much documentation as possible so they can find the solution themselves.
• B.Good working relationships with colleagues with whom you can share and discuss ideas.
• C.Call the customer and tell them that you cannot progress their message.
• D.Take as much time as you need to think about the customer's issue on your own.

Which of the following deliverables is part of both Enterprise and Standard Support?

• A.SLA based delivery
• B.24*7 support advisory interaction
• C.24*7 End-to-end Root Cause Analysis
• D.Access to SAP Notes database

In the Service Desk, how can you search for SAP Notes?

• A.Via transaction SAP_NOTE
• B.Via transaction SNOTE
• C.Via the Tab SAP Notes in the message
• D.Via transaction SNOTE_SEARCH

Which of the following incidents will lead to a message being qualified as Very High?

• A.An issue leading to business critical work that cannot be performed
• B.A product customization requested through support
• C.A missing product functionality required by the customer
• D.An important request for information related to a future release or patch

What is a work center in the SAP Solution Manager? (Choose two)

• A.A tailored and role-based user environment
• B.Software to monitor SAP systems
• C.A web-based access point to enhance support functions enablement
• D.A user community