Online Access Free C_BOSUP_90 Practice Test

You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

• A.The steps which you performed to reproduce the issue.
• B.Username and password in your internal message notice.
• C.All relevant information you have gathered.
• D.SAP Notes that have not been tested yet.

What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

• A.The RFC destination SAPOSS should be set up.
• B.Data Collectors should be stopped.
• C.A working network connection.
• D.Profile parameters should be left at default values.

The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?

• A.Ask the customer to use a different system since this installation is experiencing issues.
• B.The customer's system has the fault therefore you only need to use their system for further investigation and testing.
• C.Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
• D.The customer is no longer entitled to support since they have caused a fault in the system.

What are the characteristics of an appropriately raised customer message? (Choose two)

• A.The message refers to only one problem.
• B.The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
• C.The reporter has selected the correct SAP support center.
• D.The problem description is a summary.

You opened a message and want to request for an update.
How can you do that?

• A.Via SAP Service Marketplace
• B.Via the action Update Message with SAP
• C.Via the report Synchronize Messages (RNOTIFUPDATE01)
• D.Via e-mail