Online Access Free C_C4C14_1811 Practice Test

When a user creates service tickets, what product type is supported for determining the warranty?

• A.Individual product
• B.List product
• C.Registered product
• D.Entitlement product

In order to update the status of multiple subtickets, what action does the agent perform?

• A.Mass subticket cancellation
• B.Mass subticket creation
• C.Mass subticket status update
• D.Mass subticket completion

Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

• A.Broadcast e-mails to a group of individuals
• B.Route unkown sender e-mails to a common inbox
• C.Create activities from inbound e-mails
• D.Create service tickets from inbound e-mails

Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

• A.Fine-Tuning
• B.Scoping
• C.Configuration and User Management
• D.Activity List

Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

• A.Customer
• B.Ticket
• C.Campaign