Online Access Free C_C4H510_01 Practice Test

A user reports an incident. The administrator determines that this incident needs to be reviews by SAP Support. What is the NEXT STEP the administrator must perform in SAP C4C?
Please choose the correct answer.
Response:

• A.Forward the incident to the provider
• B.Respond to the requestor
• C.Take over the incident
• D.Create a service request with SAP Support

Which of the following granularities can you use to define discount lists in SAP Hybris Cloud for Customer?
There are 2 correct answers to this question.
Response:

• A.Customer Specific Product Discount
• B.Overall Customer Group Discount
• C.Customer Specific Sales Organization Discount
• D.Customer Specific

What is the difference between a business user and an employee?
There are 2 correct answers to this question.
Response:

• A.Business users can be assigned access rights and business roles, employees cannot
• B.Employees need to be assigned directly to the organizational structure business users do not
• C.Business users can be created using the data migration template, employees cannot
• D.Employees can be assigned access rights and business roles, business users cannot

How do you create an assignment for a service technician in SAP Service Cloud?
Please choose the correct answer.
Response:

• A.Use the Resource Scheduler
• B.Use a time report
• C.Use a ticket routing rule
• D.Use SAP Multiresource Scheduling

Which of the following prepackaged mashups exist for SAP C4C?
There are 2 correct answers to this question.
Response:

• A.Hotmail
• B.Whatsapp
• C.Google maps
• D.MindTouch