Online Access Free C_C4H510_01 Practice Test

Which field identifies a ticket as relevant for a field service scenario?
Please choose the correct answer.
Response:

• A.Requires Work
• B.Service Organization
• C.Processing Type
• D.Coverage Indicator

What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?
Please choose the correct answer.
Response:

• A.Determine service categories, Analyze incident categories, Determine key dates, Determine SLA
• B.Analyze incident categories, Determine service categories, Determine key dates, Determine SLA
• C.Analyze incident categories, Determine service categories, Determine SLA, Determine key dates
• D.Determine service categories, Analyze incident categories, Determine SLA, Determine key dates

To which objects can you add a registered product?
There are 2 correct answers to this question.
Response:

• A.Visit
• B.Service ticket
• C.Sales order
• D.Installed base

In a contract workflow, what action rule types are valid?
There are 3 correct answers to this question.
Response:

• A.Submit for approval
• B.Renew contracts
• C.Create follow-up opportunity
• D.Create follow-up contract
• E.Activate

How does the integration of SAP Ham with SAP C4C benefit service agents?
There are 2 correct answers to this question.
Response:

• A.They can view Knowledge base group updates in the Feed pane
• B.They can edit Knowledge base articles in the agent workspace
• C.They can attach Knowledge base articles to tickets
• D.They can create a ticket directly from SAP Jam