Online Access Free C_C4H510_04 Practice Test

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.When an agent creates a ticket with a registered product, the warranty is automatically determined.
• B.The system can be set up so that certain incident categories are not covered.
• C.The agent is prompted to upsell a warranty to the customer.
• D.Routing rules can be applied to warranties.

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.

• A.Description
• B.Name
• C.Data source ID
• D.Web service URL
• E.Usage

Which feature is used to limit values in a drop-down list?

• A.Code list restriction
• B.Extension fields
• C.Adaptation
• D.Personalization

The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

• A.Maintenance plan
• B.Workflow rule
• C.Feature action within tickets
• D.Resource scheduler

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

• A.Set the access rights to edit.
• B.Set the read and write access to restricted.
• C.Set the access rights to display.
• D.Set the read access to restricted.
• E.Set the write access to restricted.