Online Access Free C_C4H510_04 Practice Test

Which data element is used to calculate the warranty start?

• A.Warranty reference date
• B.Warranty duration
• C.Service category
• D.Number of months

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

• A.Service contract
• B.Installed base
• C.Service warranty
• D.Registered product

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

• A.Live Activity pane
• B.CTI Client pane
• C.CTI Desktop pane
• D.CTI Client Adapter

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

• A.Cause category
• B.Maintenance category
• C.Warranty category
• D.Incident category
• E.Service category

Which objects can be used within ticket creation to automatically determine the registered product?

• A.Installed Base
• B.Installation Point
• C.Warranty
• D.Product