Online Access Free C_C4H510_04 Practice Test

Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

• A.Ticket ID
• B.Priority
• C.Ticket Type
• D.Service Category
• E.Installed Base

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

• A.Priority
• B.Maintenance plan
• C.Service category
• D.Document types

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.Reporting
• B.Controlling validity of the service catalog
• C.Determining service level assignments
• D.Controlling responsibility
• E.Determining fine-tuning settings

The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

• A.Feature action within tickets
• B.Maintenance plan
• C.Workflow rule
• D.Resource scheduler

Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

• A.Adaptation
• B.Workflow rules
• C.Code list restriction
• D.Mashup