Online Access Free C_C4H51_2405 Practice Test

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

• A.Approval process for social media import run
• B.Work distribution
• C.Scoping in the Configuration Workbench
• D.Social media channel configuration

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

• A.Ticket type
• B.Category
• C.Service level
• D.Organization

What do you need to create accounts?
Note: There are 2 correct answers to this question.

• A.Assignment to an organizational unit
• B.User ID
• C.Access rights
• D.Business role

Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.

• A.Page layout
• B.Validation rule
• C.Delegation
• D.Code list restriction

Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A.External pricing
• B.Accounts
• C.Social media profiles
• D.Products