Online Access Free C_C4H56I_34 Practice Test

Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Groups
• B.Contacts
• C.Channel partners
• D.Individual customers

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

• A.Remove personal data from the business user
• B.Create territory hierarchy levels
• C.Assign restriction rules
• D.Assign employee to organizational unit

You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

• A.Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
• B.Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
• C.Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
• D.It is not possible to change an existing Case Type, so deactivate it and create a new one.

Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

• A.Responsible employee
• B.Team
• C.Account hierarchy
• D.Contact

Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

• A.Cases by Category
• B.Cases by Source/Channel
• C.Cases by SLA
• D.Cases by Service Team
• E.Cases by Priority