Online Access Free C_C4H56_2411 Practice Test

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

• A.Business roles
• B.Autoflow
• C.Restriction rules
• D.Validation rules

What steps are required to determine the GOLD service level? Note: There are 2 correct answers to this question.

• A.Create and activate a new service level called 'GOLD' in the Case Designer.
• B.Create and activate a service level determination rule where the condition is: WHEN Escalation Status == 'ESCALATED' THEN Service Level is GOLD
• C.Create and activate a new service level called 'GOLD' for escalated cases.
• D.Create and activate a service level determination rule where the condition is: WHEN Priority == 'Immediate' THEN Service Level is GOLD

Which of the following actions can be performed in relation to registered products? Note: There are 2 correct answers to this question.

• A.Establish a hierarchy
• B.Define an expiration date
• C.Maintain a bill of materials
• D.Assign a technician

What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

• A.Set up knowledge base articles in SAP Service Cloud Version 2.
• B.Purchase a license.
• C.Configure the relevant integration flow.
• D.Integrate a knowledge base.

Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Assign employees to organizational units
• B.Create an organizational structure
• C.Log in with an initial user
• D.Create business roles