Question 11

Which of the following elements do you need to be able to use Microsoft Teams in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • Question 12

    Which of the following master data entities are included in the out-of-the-box package for integration between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.
  • Question 13

    Which element can be used to restrict access to views?
  • Question 14

    What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.
  • Question 15

    Which element can be used to restrict access to views?