Question 11
Which of the following elements do you need to be able to use Microsoft Teams in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Question 12
Which of the following master data entities are included in the out-of-the-box package for integration between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.
Question 13
Which element can be used to restrict access to views?
Question 14
What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.
Question 15
Which element can be used to restrict access to views?


