Online Access Free C_TCRM20_72 Practice Test

What do you have to do to execute a marketing campaign?
Note: There are 2 correct answers to this question.

• A.Release the action "Execute campaign"
• B.Set the status to "released".
• C.Assign a product to your campaign.
• D.Assign a target group to your campaign.

Within an activity transaction, which of the following is used to record information gathered from a customer visit or telephone call?
Note: There are 2 correct answers to this question.

• A.Questionnaire
• B.Campaign To-Dos
• C.Activity goal
• D.Product promotion list

A customer plans to implement CRM Field Applications.
Which of the following functions and features are available on the customer's laptop without connecting to the back-end system?
Note: There are 3 correct answers to this question.

• A.Creation of outbound deliveries
• B.Determination of prices and discounts
• C.Creation of quotations
• D.Determination of product availability
• E.Maintenance of calendar entries

Which of the following can you create using the Application Enhancement Tool?
Note: There are 2 correct answers to this question.

• A.Calculated fields
• B.Enhancement spots
• C.Component enhancements
• D.Database tables

You have decided to utilize the product master concepts to capture some new characteristics by using a new product hierarchy.
Which of the following are steps to enhance a product master in SAP CRM with new fields?
Note: There are 3 correct answers to this question.

• A.Maintain a product catalogue with a list of characteristics.
• B.Assign a set type to a product category.
• C.Assign a new product type to a set type.
• D.Create new attributes and a set type.
• E.Assign a product category to a product master.