Online Access Free Certified-Business-Analyst Practice Test

Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

• A.Value Stream Map
• B.Capability Model
• C.SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ''As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly- Which acceptance criteria is most appropriate for this story?

• A.As a sales rep, I see the Inventory closest to a customer.
• B.Sales rep can see the inventory closest to a customer with a quick action.
• C.Sales rep can see the inventory closest to a customer

A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?

• A.Stakeholder analysis
• B.User stories
• C.RACI chart

The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

• A.Conduct user training.
• B.Create user training materials.
• C.Set up users for training.

Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

• A.Observation
• B.Prototyping
• C.Brainstorming