Question 221

Should the following item be included in a UX Research Plan? Advanced Prototype
  • Question 222

    Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
    "The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution." Acceptance Criteria:
    1. Add permission set
    2. Users can escalate cases
    3. Create fields on the Case object
    4. Reports
    Which best practice was ignored?
  • Question 223

    The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
    20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
    Which acceptance criteria is the most effective for this scenario?
  • Question 224

    Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
    What are some communication best practices a BA should follow to help achieve this goal?
    What are some communication best practices a BA should follow to help achieve this goal?
  • Question 225

    A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
    How should the BA approach the project?