Free Access Salesforce.Certified-Business-Analyst.v2026-10-05.q199 Practice Test (Page 14)

Question 61

A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

A.The support organization still needs to be trained on how to use Sales Cloud.

B.The previous implementation partner neglected to do a knowledge transfer of the final solution.

C.The system admins note a fair amount of technical debt without having the time or expertise to address it.

Question 62

Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ''As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly- Which acceptance criteria is most appropriate for this story?

A.Sales rep can see the inventory closest to a customer with a quick action.

B.Sales rep can see the inventory closest to a customer

C.As a sales rep, I see the Inventory closest to a customer.

Question 63

The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?

A.Definition of done

B.User persona

C.Acceptance criteria

Question 64

Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?

A.Understand the project scope.

B.Verify Lightning page loading time.

C.Identify top project priorities.

Question 65

A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?

A.Engages stakeholders, identifies improvements, and starts the change process

B.Builds accountability, increases revenue, and decreases overall time spent on requirements

C.Identifies improvements, decreases project costs, and starts the change process

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Question 61

Question 62

Question 63

Question 64

Question 65

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