Online Access Free Certified-Strategy-Designer Practice Test

In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

• A.Criteria scorecard
• B.Prioritization matrix
• C.Business model canvas

Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.
Which method is typically used to Quantify design debt?

• A.NPS or CSAT
• B.User interviews
• C.Heuristic analysis

An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?

• A.MuleSoft
• B.Services Cloud
• C.Financial

Cloud Kicks feels confident about its vision for a new loyalty program and has received approval from leadership to begin development.
What is needed from the strategy designer to inform a roadmap from MVP to mature offering?

• A.Effort sizing and user story points
• B.Phases of feature development
• C.Instrumentation and POC prototypes

A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

• A.Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
• B.Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.
• C.Share prototypes of different interface directions with 100 people who regularly use their bank's app.