Online Access Free Certified-Strategy-Designer Practice Test

Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

• A.Revenue Cloud
• B.Service Cloud
• C.B2C Commerce

A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

• A.Conduct an in-person session with the partner company; collaboration is best when done face-to-face.
• B.Allow access to the tool ahead of time and make sure participants are familiar before getting started.
• C.Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.

Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

• A.Increased number of Knowledge articles
• B.Decreased number of customer cases
• C.Decreased bounce rate on document on pages

A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.
Which tool should a strategy designer recommend for the team to begin alignment7

• A.Team agreement
• B.Brainstorm
• C.Consequence Scanning workshop

A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?

• A.Bring in team members with strong problem solving skills.
• B.Staff heavily from the development phase until the go to market phase.
• C.Define additional leads for each functional area.