Online Access Free Certified-Strategy-Designer Practice Test

Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future.
Which trend should influence desirability the most?

• A.Digital product passports' to help prevent counterfeiting
• B.Hybrid work emphasizing the need for color and comfort
• C.Supply chain issues that delay product availability

Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

• A.Increased number of Knowledge articles
• B.Decreased bounce rate on document on pages
• C.Decreased number of customer cases

A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

• A.Allow access to the tool ahead of time and make sure participants are familiar before getting started.
• B.Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.
• C.Conduct an in-person session with the partner company; collaboration is best when done face-to-face.

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

• A.As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
• B.Unify platforms and centralize support operations to save customers time and reduce business costs.
• C.How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls?

A strategy designer is working with a product team to reach more diverse audiences.
How should the designer make a case for ensuring all future releases meet accessibility standards7

• A.Focus rationale on how refactoring later is more expensive.
• B.Evaluate competitors' accessibility standards.
• C.Plot accessibility standards against impact and difficulty.