Online Access Free Change-Management-Foundation Practice Test

Which of the following is a purpose of creating a change management plan when preparing for change?

• A.Capture of full list of issues to be resolved before change can start
• B.Record a list of all the change risks and the responsive actions required.
• C.Provide a detailed schedule of project and their dependencies
• D.Document the set of typically recurring actions that contribute to change readness'

Which approach is recommended for helping people through the 'change curve'?

• A.Advise people not to discuss their problems with colleagues
• B.Assume that everyone will eventually move on in time to deal with the change
• C.Recognize negative emotions as a sign that the change is being managed badly
• D.Actively involve line managers in listening and providing support

Both numerical and subjective methods can build a picture of how effective your change interventions are.
Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

• A.Lagging
• B.Leading
• C.Qualitative
• D.Quantitative

Which action is an appropriate change management response to people in the early stages of a change cure?

• A.Be clear about the losses that people will experience
• B.Interpret emotions as evidence of poor change management
• C.Accept that everyone will eventually work their way through the curve
• D.Delay communication until all the details are known

Which of the following statements about the 'change curve' are true?
1.The 'change curve' describes a normal human reaction to change
2.The 'change curve' only applies to changes that are perceived as negative

• A.Only 1 is true
• B.Both 1 and 2 are true
• C.Neither 1 nor 2 is true
• D.Only 2 is true