Online Access Free Change-Management-Foundation Practice Test

Which of the following statements about positive characteristics of an effective change team (Lencioni) are true?
1.Members should be encouraged to draw attention to colleagues' failures to meet commitments
2.Conflict should be avoided to maintain good relationships

• A.Only 2 is true
• B.Neither 1 nor 2 is true
• C.Both 1 and 2 are true
• D.Only 1 is true

According to Pink, which three factors are key motivators for "knowledge work"?

• A.Autonomy, mastery, and purpose
• B.Dissatisfiers, rewards, and safety
• C.Autonomy, safety, and self-esteem
• D.Hygiene factors, autonomy, and self-actualization

According to Morgan, what metaphor describes an organization where formal management of change is impossible?

• A.Flux and transformation
• B.Brains
• C.Machines
• D.Political systems

Which item is one of Mayfield's seven principles of stakeholder engagement?

• A.Different levels of engagement are required depending on where people are along the change journey
• B.Poorly facilitated meetings on NOT achieve their outcomes and waste people's time
• C.Identification is a continuous practice -new stakeholders emerge during a change old ones can fade away
• D.Continually look at the big picture and the long term to make sure the change sticks

Which of the following statements about selecting the appropriate communication channels for a change initiative are true?
1.If the aim is to achieve active engagement then rich communication is essential
2.Leaner channels are suitable where there is little chance of misinterpretation

• A.Only 2 is true
• B.Neither 1 nor 2 is true
• C.Both 1 and 2 are true
• D.Only 1 is true