Free Access Salesforce.Community-Cloud-Consultant.v2022-08-21.q152 Practice Test (Page 26)

Question 121

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?

A.Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

B.Enable the article voting property on the Article Content component in the article detail page in the Community Builder.

C.Create a customer survey using custom Lightning components and add it to the homepage.

D.Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.

Question 122

Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?

A.Setup the authentication provider for Social sites and add the Social Sign-on component to the login page.

B.Create a custom login page with Social Sign-on capabilities, including authentication providers.

C.Configure Community Sign-on at the social web site to make sure the user is authenticated and provided access.

D.Enable Social Sign-on in the Community management preferences menu.

Question 123

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

A.Create a record type for Guest users and associate to the Case page layout.

B.Create a new Case page in Community Builder and include required fields.

C.Create a custom case page for Guest users and add required fields.

D.Create a Global Action and update the layout to include required fields.

Question 124

Universal Containers adds e -commerce capability to its Community built on the Napili template.
They track customer shipments in a Salesforce custom object.
How should the Salesforce Admin expose customer shipment data in Community Builder?

A.Create an object page associated to the Shipment object.

B.Clone an object page and associate it to the Shipment object

C.Clone a standard page and associate it he Shipment object.

Question 125

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

A.Use CMS Connect to bring both sets of resources into the Community

B.Consolidate work into WordPress and use CMS Connect in the Community

C.Create Knowledge articles that link to the relevant documents in both systems

D.Use the native Content Transformation tool to convert the resources into Knowledge articles

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Question 121

Question 122

Question 123

Question 124

Question 125

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