Online Access Free DEV-450 Practice Test

Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)

• A.Workflow Email Alerts
• B.Case Feed
• C.Case Comments
• D.Events
• E.Case groups

Which three types of customization should be done on Activities (tasks and events)? (Choose three.)

• A.Field tracking
• B.Validation Rules
• C.Assignment Rules
• D.Workflow Rules
• E.Custom Fields

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.
What should an administrator do to meet this requirement?

• A.Create an escalation rule based on the opportunity amount.
• B.Create a workflow rule on the opportunity object.
• C.Create a validation rule that evaluates the account rating.
• D.Create an auto-response rule on the opportunity object.

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.
Which three features should an administrator use to meet these requirements? (Choose three.)

• A.Support processes
• B.Permission sets
• C.Record types
• D.Field-level security
• E.Page layouts

Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)

• A.Funnel chart
• B.Grouped line chart
• C.Stacked bar chart
• D.Donut chart