Question 26

SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?
  • Question 27

    Ursa Major Solar wants to convert the relationship between Galaxy and Star from a lookup relationship to a master-detail relationship so each Galaxy record can be equipped with a roll-up summary count of Star records.
    Which two considerations should be made?
    Choose 2 answers
  • Question 28

    What is a true statement regarding case assignment rules? (Choose 3 answers)
  • Question 29

    What salesforce functionality is ignored when processing field updates in workflow rules and approval processes? Choose 3 answers
  • Question 30

    Universal Containers would like to embed a chart of all related Opportunities, by stage, on the Account detail page. Which type of report should the App Builder create to add to the Account page layout?