A.Competitors' journal articles

B.Weekly sales report

C.Output reports from production.

D.Primary market research data

A.Strong brand

B.Lower administration costs

C.Lower production costs

D.Lower salary costs

E.Lower expectations of society

F.Differentiation

A.Costs for failure are reduced

B.All value chain participants are involved

C.Management is committed to improvement

D.A staff appraisal system is used

A.Completeness checks

B.Time lock-out function

C.Hierarchy of access

D.Identification and authorisation checks

E.Validity checks

A.Packaging

B.Public relations

C.Distribution channels

D.After sales service