Online Access Free EX0-001 Practice Test

Which of these statements about resources and capabilities is CORRECT?

• A.Neither capabilities nor resources are types of service asset
• B.Resources are types of service asset and capabilities are not
• C.Resources and capabilities are both types of service asset
• D.Capabilities are types of service asset and resources are not

Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?

• A.Demand Management
• B.Component Capacity Management
• C.Service Level Management
• D.Service Portfolio Management

Match the following activities with the Deming Cycle stages
1.Monitor, Measure and Review
2.Continual Improvement
3.Implement Initiatives
4.Plan for Improvement

• A.1 Plan, 2 Do, 3 Check, 4 Act
• B.3 Plan, 2 Do, 4 Check, 1 Act
• C.4 Plan, 3 Do, 1 Check, 2 Act
• D.2 Plan, 3 Do, 4 Check, 1 Act

Which of the following would NOT be contained in a release policy?

• A.Roles and responsibilities for the release
• B.Entry and exit criteria of the release into testing
• C.The risk register for the release
• D.Naming and numbering conventions

What should a service always deliver to customers?

• A.Resources
• B.Applications
• C.Infrastructure
• D.Value