Online Access Free EX0-001 Practice Test

What is the primary focus of the business management?

• A.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
• B.Review of all capacity supplier agreements and underpinning contracts with supplier management
• C.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
• D.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

• A.Customer services
• B.Supporting services
• C.Component services
• D.Business services

Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice

• A.2 and 3 only
• B.1 and 3 only
• C.All of the above
• D.1 and 2 only

Which of the following are objectives of Service Design?
1) Design Services to satisfy business objectives.
2) Identify and manage risk.
3) Design effective and efficient processes
4) Design a secure and resilient IT infrastructure.

• A.2 and 3 only.
• B.1, 2 and 4 only.
• C.1 Only
• D.All of the above

What is the PRIMARY process for strategic communication with the service provider's customers?

• A.Service catalogue management
• B.Service portfolio management
• C.Service desk
• D.Business relationship management