Online Access Free EX0-001 Practice Test

Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service

• A.1 and 3 only
• B.All of the above
• C.2 and 3 only
• D.1 and 2 only

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

• A.Availability Management
• B.Service Transition
• C.Risk Management
• D.IT Service Continuity Management

Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices

• A.1 and 3 only
• B.All of the above
• C.2 and 3 only
• D.1 and 2 only

Which of the following statements is CORRECT?

• A.Process owners and service owners are not required within the same organization
• B.Service owners are more important to service management than process owners
• C.Service owners are as important to service management as process owners
• D.Process owners are more important to service management than service owners

Which of the following is an objective of business relationship management?

• A.To identify patterns of business activity
• B.To ensure strategic plans for IT services exist
• C.To secure funding to manage the provision of services
• D.To ensure high levels of customer satisfaction