Online Access Free EX0-101 Practice Test

Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

• A.1 only
• B.2 only
• C.None of the above
• D.Both of the above

Who is responsible for defining metrics for change management?

• A.The continual service improvement manager
• B.The change advisory board (CAB)
• C.The change management process owner
• D.The service owner

Which one of the following is concerned with policy and direction?

• A.Service design
• B.Capacity management
• C.Service level management
• D.Governance

Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

• A.Change management
• B.Service level management
• C.Incident management
• D.Service asset and configuration management

Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of "the four Ps."
What are these four Ps?

• A.People, process, products, partners
• B.Performance, process, products, problems
• C.People, products, perspective, partners
• D.People, process, partners, performance