Online Access Free EX0-110 Practice Test

An objective of capacity management is to ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer's business needs. What document is produced to support this objective?

• A.Business resource plan
• B.Service Management plan
• C.Capacity plan
• D.Availability plan

What is the best definition of a process?

• A.A collection of activities (related or not) moving towards a common goal.
• B.A single, repeatable, measurable, activity, with the potential for control.
• C.A logically related series of activities to deliver a defined objective.
• D.A collection of activities carried out with minimum effort.

What is the aim of an internal audit?

• A.to ensure and improve one's own quality capability
• B.to monitor employee performance
• C.to verify whether the defined key performance indicators are actually determined
• D.to instruct all employees that quality-related requirements must be observed

In the context of norms and standards, what does the term "conformity" stand for?

• A.Alignment of an audit nonconformity report to a re-audit report.
• B.Quality Management System certification by an approved body.
• C.Compliance with a requirement.
• D.Verification of supplier certification.

What purpose can the ISO/IEC 20000 standard serve?

• A.It provides a guideline for the Quality Management measures that must be taken in an organization to implement a quality policy.
• B.It provides a yardstick for the design of a total Quality Management System.
• C.It provides Key Performance Indicators (KPIs) upon which service performance can be assessed.
• D.It helps to decide on the requirements that need to be verified within the scope of a supply agreement.