Online Access Free EX0-114 Practice Test

Who or what should always be informed in case a release is rejected, delayed or cancelled?

• A.The senior management representative
• B.Incident management
• C.Business relationship management
• D.Change management

What has to be included in a well defined process?

• A.Expected outcomes
• B.Functions
• C.Statistical support
• D.Timelines

What is the best definition of "Quality system"?

• A.organizational structure related to responsibilities, procedures and resources for implementing qualitymanagement
• B.ability to maintain availability of the IT infrastructure, services and supporting organization to ensure theserequirements are met consistently
• C.mandatory Quality management practices followed by everyone in the service provider organizations
• D.set of the measures and procedures used to ensure that the services provided continue to fulfill theexpectations of the customer and the relevant agreements

When improving the IT Service Management system, what needs to be considered to ensure on- going compliance with the service provider's corporate objectives / requirements?

• A.The budget available to Human Resources
• B.The time to update the process documentation
• C.A competitor's process management system
• D.Any standards defined by the company itself

What is a best practice for Capacity Management?

• A.A Capacity plan documenting the actual performance and the expected requirements should be produced atleast annually.
• B.Decisions about service provision should be based on cost effectiveness comparisons.
• C.The resilience of the infrastructure components should be measured and included in the Capacity plan.
• D.The Service Catalog should be maintained and kept up-to-date.