Online Access Free EX0-114 Practice Test

Which of the following is a best practice concerning information security risk assessment?

• A.Information security risk assessments should be performed at agreed intervals and be maintained duringchanges.
• B.Information security risk assessments should be carried out by an external auditor to maintain objectivity.
• C.Information security risk assessments should be performed as a result of the review of every incident.
• D.Information security risk assessments should be performed once a year.

What must be included in a well defined Process structure?

• A.functions
• B.timelines
• C.expected results
• D.statistical support

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

• A.Availability Management
• B.Incident Management
• C.Service Level Management
• D.Service Desk

What is required for an implementation of IT Service Management to be successful?

• A.The appointment of a specialist department responsible for the development of the process structures
• B.A top-down approach whereby the management of the organization strongly and visibly
  enforces theimplementation
• C.The involvement and commitment of personnel at all levels in the organization from operational staff to topmanagement
• D.Buy-in specifically from the levels in the organization which will be operationally involved in IT ServiceManagement activities

What data is recorded when an incident is reported to the Service Desk?

• A.the name of the person who approves the Request for Change (RFC)
• B.the name of the person reporting the Incident
• C.the names of persons who are authorized to implement Changes in the Configuration ManagementDatabase (CMDB)
• D.the name of the person handling the Problem