Online Access Free EX0-115 Practice Test

What is mandatory to define in the incident management procedures?

• A.The recording of deficiencies in the configuration management database (CMDB)
• B.The escalation of incidents
• C.The implementation of emergency changes
• D.The recording of problems

What data is recorded when an incident is reported to the Service Desk?

• A.the name of the person who approves the Request for Change (RFC)
• B.the name of the person handling the Problem
• C.the name of the person reporting the Incident
• D.the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)

Which process has the intent to ensure that the available supply of processing power matches the business demands, both now and in the future?

• A.Service continuity management
• B.Availability management
• C.Capacity management
• D.Budgeting and accounting for services

What other process is tightly related (e.g., share activities) to Business relationship management?

• A.Release and deployment management
• B.Service reporting
• C.Availability management
• D.Service level management

A Post implementation review (PIR) is used to determine whether a corrective change has been successfully implemented.
Which process works in conjunction with Change management during a PIR?

• A.Problem management
• B.Release management
• C.Configuration management
• D.Capacity management