Online Access Free EX0-115 Practice Test

Why is a Service management system required?

• A.To guarantee that Service levels will be met in all circumstances
• B.To deliver a fit for purpose service that is aligned to the agreed customer requirements
• C.To manage the financial costs of service delivery according to agreed budgets
• D.To satisfy the needs of legislative requirements across the world

Which process has the objective of helping to control the IT infrastructure by maintaining a logical model of the IT infrastructure and IT services?

• A.Configuration management
• B.Budgeting and accounting for services
• C.Capacity management
• D.Change management

Service providers manage various documents and records to ensure effective planning, operation and control of Service management.
Which of these is a record?

• A.Service management policy
• B.Process description
• C.Change Advisory Board (CAB) meeting minutes
• D.Service level agreement (SLA)

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

• A.monthly
• B.annually
• C.quarterly
• D.only when there is a business need to change the service

Quality Management Systems can assist organizations in enhancing what?

• A.Supplier satisfaction
• B.Customer satisfaction
• C.ISO/EC 20000
• D.Relationship with third parties