Question 21

An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?
  • Question 22

    During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
    What's one area the consultant should consider for process improvement?
  • Question 23

    An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
    What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?
  • Question 24

    An energy company wants to sell additional commodity products related to services other than electricity and gas.
    Which three enhancements need to be considered?
  • Question 25

    A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
    Which two tools support this deployment?
    Choose 2 answers
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