Free Access Salesforce.Experience-Cloud-Consultant.v2022-08-24.q57 Practice Test (Page 12)

Question 51

Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A.Case Type by Issue

B.CSAT (Customer Satisfaction score)

C.Number of lead records created

D.Case deflection

E.Average Handle Time compared to Bot Session Time

Question 52

How can records owned by Customer Community users be shared with internal users?

A.Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

B.Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

C.Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

D.Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

Question 53

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

A.Customer Service template does not allow record pages for custom objects out-of-the-box.

B.Customer Community Plus license allows only up to 2 million users per org.

C.Customer Community Plus license does not allow access to custom objects.

D.Customer Service template does not allow downloading documents out-of-the-box.

Question 54

The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.
What could be two reason causing this issue?
Choose 2 answers

A.The Salesforce Administrator is not assigned a role in Salesforce.

B.The Salesforce Administrator is not a member of the Partner Community

C.The Salesforce administrator is not marked as a delegated administrator on the partner account.

D.The account record associated with the contact record is not enabled as a partner.

Question 55

Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?

A.Site Builder

B.Experience Cloud Script Master

C.Lightning Builder

D.ExperienceBundle

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Question 51

Question 52

Question 53

Question 54

Question 55

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