Free Access Salesforce.Experience-Cloud-Consultant.v2024-06-03.q127 Practice Test (Page 25)

Question 116

The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers

A.Default point system and set of reputation levels become available.

B.Customer portal members gain the ability to provide badges to other members.

C.Chatter influence is removed from the Contribution section on the Profile page.

D.Inactive and active members are assigned default reputation points.

Question 117

Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?

A.Create a portal for external researchers and give internal staff access to the portal.

B.Create a portal for external researchers and give internal staff access to the main org.

C.Create a portal for external researchers and create an app for internal staff.

D.Give external researchers and internal staff access to the mam org.

Question 118

Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A.Create virtual support agents using Chat Bot template.

B.Create a smart queue router using Service Cloud template.

C.Create a self service community using Customer Service template.

D.Create a peer-to-peer forum using Self Service template.

Question 119

A.Give external researchers and internal staff access to the mam org.

B.Create a portal for external researchers and give internal staff access to the portal.

C.Create a portal for external researchers and give internal staff access to the main org.

D.Create a portal for external researchers and create an app for internal staff.

Question 120

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

A.Create a public ''announcement only' group for moderators to address common questions.

B.Deploy a chatbox to address common questions.

C.Enable Chatter Questions to encourage peer-to-self-service

D.Create an FAQ Knowledge article.

E.Create an FAQ rich text component on the Home page.

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