Which of the following BEST describes the cause of a bottleneck in a business process?

In a particular organisation it is common practice to call all managers by their first name. It is part of the culture of the organisation. Newcomers are quickly corrected if they do not follow this informal approach.
What would knowing about this convention be classified as in Requirements Engineering?

The entity relationship model below shows the relationship between Customer and Order. Which of the following business rules is correct?

Which of the following models shows the driving and resisting forces of change?

What is the business analyst doing when he or she compares the BAM with the current business situation?