Online Access Free FS-Con-101 Practice Test

Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

• A.Field Service Lightning Admin Permissions
• B.Field Service Lightning Mobile License
• C.Field Service Lightning Scheduling License
• D.Field Service Lightning Standard Permissions

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

• A.Investigate the Work Order lifecycle.
• B.Review Service Appointment automation.
• C.Verify the Dispatcher ran the Service Appointment data job.
• D.Confirm the Technician's mobile device is online.

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

• A.Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
• B.Create a queue for each tier group within each territory on the Service Appointment object.
• C.Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
• D.Create a custom number field to capture the tier number on the service resource.

Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

• A.Resource Availability
• B.Match Field
• C.Extended Match
• D.Required Resource

An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?

• A.Create two serviceresource and assign them to the employee
• B.Create one service resource and assign the technician and dispatcher role
• C.Create two skills records and assign them to service resources record
• D.Create one service resource and assign the relevant permission set license