Online Access Free FS-Con-101 Practice Test

AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to Them?

• A.Configure a sharing rule to share dispatched service appointments with the assigned resource.
• B.Create a process to change the owner of the service appointment to the assigned technician.
• C.Create a user territory for the technicians' primary and secondary territories.
• D.Enable the sharing features in the Field Service settings in the Setup menu.

Universal Containers performs maintenance and repairs on Assets in the field and Wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?

• A.Estimated Duration and Service Level Agreement
• B.Products Required and Estimated Duration
• C.Skill Requirements and Products Consumed
• D.Products Required and Skill Requirements

Universal Containers wants to report on the volume of products installed within aSpecific timeframe.
Which solution should the Consultant utilize to meet the requirement?

• A.Field History Tracking on Asset
• B.The standard Installation Date field on Asset
• C.A custom Installation Date field on Products Consumed
• D.A Work Order related list on Asset

Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatchThe appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement? Choose 2 answers

• A.Configure and add excluded and required resource business objectives to schedulingPolicies.
• B.Configure and add excluded and required resource Work Rules to scheduling policies.
• C.Configure resource preferences on the Account or Work Order.
• D.Configure customer preferences on the Service Resource record.

Customers report that installed products are failing more frequently than expected. After reviewing the data, Universal Containers has Determined that products start to fail 6 months after installation. What should a Consultant recommend to address this situation?

• A.Establish a Maintenance Plan for the products.
• B.Launch a feedback survey to the customer base and follow-up on results.
• C.Examine existing Work Orders for incomplete Line Items.
• D.Implement Consumed Products on Service Appointments.