Online Access Free FSL-201 Practice Test

AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?

• A.Set up auto dispatch to dispatch one work order for each technician at a time
• B.Instruct the dispatcher to only dispatch one work order to each technician at a time.
• C.Set Send Appointment Notifications on Dispatch in the mobile settings to one.
• D.Enable drip feed to dispatch one service appointment per technician at a time.

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

• A.Milestones for Work Orders can be configured in Setup.
• B.An Entitlement Process must be applied to both Cases and Work Orders.
• C.A new Entitlement Process requires selecting a single Entitlement Process Type.
• D.Milestones for Work Orders can be set up from the metadata API.
• E.A single Milestone can be added to both Case and Work Order Entitlement Processes.

Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

• A.Knowledge Base
• B.Dispatching
• C.Scheduling
• D.Adjust Scheduling Policy
• E.Customer Entitlements

Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer's location require the creation of a Work Order. Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

• A.Case
• B.Contact
• C.Opportunity
• D.Entitlement

AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

• A.Configure a sharing rule to share dispatched service appointments with the assigned resource.
• B.Enable the sharing features in the Field Service settings in the Setup menu.
• C.Create a process to change the owner of the service appointment to the assigned technician.
• D.Create a user territory for the technicians' primary and secondary territories.