Question 116

Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
  • Question 117

    Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model
  • Question 118

    Given the diagram below, a Salesforce org, middleware, and Historical data store (with
    20million records and growing) exists with connectivity between them
    Historical records are archived from Salesforce and moved to Historical Data store (which houses 20M records and growing; fine-tuned to be performant with search queries).
    Call center agents use Salesforce, when reviewing occasional special cases, have requested access to view the related historical case items that relate to submit cases.
    Which mechanism and patterns are recommended to maximize declarative configuration?
  • Question 119

    optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
    The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
    Which two conditions should make the consultant consider setting the optimizer too?
    high?
    Choose 2 answers
  • Question 120

    Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?