Online Access Free Field-Service-Consultant Practice Test

Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

• A.Select Travel Time and Breaksas skills on the Skills Tab.
• B.Select Hours, Absences and Overtime on the Utilization Tab.
• C.Select Date Resolution on the Hours Tab.
• D.Select Sort by Average Utilization on the Resources Tab.

Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?

• A.Products Required and Skill Requirements
• B.Estimated Duration and Sen/ice LevelAgreement
• C.Products Required and Estimated Duration
• D.Skill Requirements and Products Consumed

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

• A.Return Order
• B.Work Order
• C.Product Receipt
• D.Product Transfer

Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

• A.Create a new Work Order and Service Appointment.
• B.Reschedule the Service Appointment for the new date.
• C.Create a new Service Appointment on the original Work Order.
• D.Reschedule the Work Order for the new date.

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

• A.Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
• B.Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
• C.Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
• D.Drag and drop the Service Appointments to other available Resources and run Optimization.