Online Access Free Field-Service-Consultant Practice Test

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?

• A.Mark the Service Territory's Resources as Required on the Service Appointments.
• B.Include the Match Territory WorkRule in the Scheduling Policy.
• C.Include the Resource Availability Work Rule in the Scheduling Policy.
• D.Ensure the Resource's Address is in the same Territory as the Service Appointments.

A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

• A.Create a Work Order and Work Order Line Item.
• B.Create a Product Request and Product Request Line Item.
• C.Create a Return Order and Return Order Line Item.
• D.Create a Return Order and relate it to the Product.

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

• A.Update the Service Crew on the Service Appointment's Work Type.
• B.Use the Crew Management tool to add Service Resources to the Crew.
• C.Create a new ServiceAppointment with a different Crew.
• D.Edit the Service Appointment and add a neew Service Resource.

Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

• A.Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.
• B.Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
• C.Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
• D.Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

• A.Customer Entitlements
• B.Scheduling
• C.Dispatching
• D.Adjust Scheduling Policy
• E.Knowledge Base