Online Access Free Field-Service-Lightning-Consultant Practice Test

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

• A.Create a new Work Order and relate it to the previous Work Order.
• B.Update a field called "Repeat Call" on the initial Work Order.
• C.Create new Work Order Line Items under the initial Work Order.
• D.Create a new Work Order and relate it to the Customer.

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

• A.Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
• B.Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
• C.Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
• D.Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

• A.Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
  "Cannot Complete".
• B.Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
  "Closed"
• C.Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
  "Cancelled."
• D.Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."

A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

• A.Support service processes with custom Lightning Components
• B.Manage mobile fields available through configuration
• C.Visibility of Technicians with geolocation tracking
• D.Access to Lightning Knowledge articles

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

• A.Implement a Custom Button to Create a Service Appointment on the existing Work Order.
• B.Implement a Macro to generate Service Appointments on the existing Work Order.
• C.Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.
• D.Implement a Quick Action to create a new Service Appointment on the existing Work Order.