Online Access Free Field-Service-Lightning-Consultant Practice Test

when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture?

• A.create a flow that adds tow signature blocks when the service report is generated
• B.create two service reports and add one signature block to each
• C.create two costume fields for the service appointment and use flows to capture each signature
• D.create relevant signature types and add signature blocks to the service report template.

universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

• A.customer specific price books and add only price negotiated products as price Create book entries
• B.Create customer specific price books and add all products as price book entries
• C.Utilize a custom global price book and add all products as price book entries
• D.Utilize a custom global price book and add price negotiated products as price book entries

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

• A.Create new Work Order Line Items under the initial Work Order.
• B.Update a field called "Repeat Call" on the initial Work Order.
• C.Create a new Work Order and relate it to the previous Work Order.
• D.Create a new Work Order and relate it to the Customer.

universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

• A.Field history tracking on asset
• B.The standard installation date field on asset
• C.A work order related list on asset
• D.A custom installation date field on products consumed

In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher?
Choose 3 answers

• A.Service Appointments
• B.Google Traffic Data
• C.Service Appointment Dependencies
• D.Resource's Travel Speed
• E.Resource's Home Base