Online Access Free Field-Service-Lightning-Consultant Practice Test

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

• A.Cases, Work Orders, and Tasks
• B.Cases Only
• C.Work Orders and Cases
• D.Work Orders only

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

• A.Include Quick Actions and Global Actions in Attached Articles.
• B.Attach Articles to Work Orders and Work Order Line Items.
• C.Manage Attached Articles and Search the Knowledge Base.
• D.Attach Knowledge Articles to Work Order Line Items Only.

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

• A.Creating Entitlements for Cases and Work Orders must be separated.
• B.Managing page layouts and milestone trackers can be done in salesforce1.
• C.Creating Entitlements for Work Orders requires Lightning to be enabled.
• D.Managing page layouts and validation rules can be done in Salesforce Lightning.

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

• A.Custom Links on Work Orders.
• B.Knowledge Base on Cases.
• C.Knowledge Base on Work Orders.
• D.Attachments on Cases.

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

• A.Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
• B.Select a Service Appointment from the list and press the "Schedule" action.
• C.Select multiple Service Appointments from the list and bulk schedule them.
• D.Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
• E.Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."