Free Access Salesforce.Field-Service-Lightning-Consultant.v2022-04-08.q120 Practice Test (Page 13)

Question 56

Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

A.Create operating hours for the Service Appointment.

B.Create operating hours for the Service Territory.

C.Create operating hours for the Service Resource.

D.Create operating hours for the Optimization Engine.

Question 57

universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers

A.Service appointment generation method - one service appointment per work order

B.Work order generation method - one work order per asset

C.Work order generation method - one work order line item per asset

D.Service appointment generation method - one service appointment per work order line item

Question 58

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

A.Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.

B.Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."

C.Select multiple Service Appointments from the list and bulk schedule them.

D.Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.

E.Select a Service Appointment from the list and press the "Schedule" action.

Question 59

Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

A.Send an email CSAT survey.

B.Implement Validation Rules and Signature Capture.

C.Decrease Resource Rant Score.

D.Change the Scheduling Rules.

Question 60

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

A.Integrate IoT data from their install base to detect asset issues.

B.Review existing contracts for obsolete provisions and requirements.

C.Establish a Preventative Maintenance program for their install base.

D.Launch a feedback survey to their install base and follow up on results.

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Question 56

Question 57

Question 58

Question 59

Question 60

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