Free Access Salesforce.Field-Service-Lightning-Consultant.v2022-04-08.q120 Practice Test (Page 6)

Question 21

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
What configuration should a Consultant recommend for the Scheduling Policy?

A.Match Boolean

B.Required Resources

C.Match Fields

D.Preferred Resources

Question 22

Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

A.Use Workflow to close the Case when all Work Orders are closed.

B.Use Process Builder to close the Case when the Work Order is created.

C.Use Process Builder to close the Case when all Work Orders are closed.

D.Use Workflow to close the Case when the Work Order is dispatched.

Question 23

When should both the Root Work Order and Root Work Order Line Item fields beadded to page layouts?

A.When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

B.When aservice process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

C.When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

D.When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

Question 24

Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?

A.Create a Workflow Rule on the Case.

B.Create an Entitlement Template on the Product.

C.Create a Milestone on the Product.

D.Create a Visualforce Page on the Case.

Question 25

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

A.Enable the CSAT Quick Action for Work Orders.

B.Add the CSAT Visualforce page to the Work Order.

C.Install an AppExchange Package.

D.Install the Survey Snap-in for CSAT capture.

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Question 21

Question 22

Question 23

Question 24

Question 25

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