Question 11
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
Question 12
Which button would you click to mute yourself when on a call?
Question 13
Which statements are true regarding the role of Designated Contacts? (Choose three.)
Question 14
You must work closely with before completing configurations for external SIP trunks.
Question 15
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?