Question 11

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
  • Question 12

    Which button would you click to mute yourself when on a call?
  • Question 13

    Which statements are true regarding the role of Designated Contacts? (Choose three.)
  • Question 14

    You must work closely with before completing configurations for external SIP trunks.
  • Question 15

    Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?