Online Access Free GCP-GC-REP Practice Test

Your customizations in the interaction view remain in effect even if you leave and return to the view.

• A.False
• B.True

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.

• A.7 days
• B.14 days
• C.30 days
• D.90 days

Which of the following reports are aggregated daily? (Choose two.)

• A.Agent Metrics Report
• B.Agent Login-Logout Details Report
• C.Agent Metrics Export Report
• D.Agent Quality Details Report

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

• A.Queue Wrap-up reports
• B.Interaction Details reports
• C.Queue Metrics reports
• D.Agent Metrics reports

What is the maximum limit for creating performance dashboards for private users?

• A.25
• B.15
• C.10
• D.20