Online Access Free GCP-GCX Practice Test

The license used by a user is determined by the permissions enabled in the roles assigned to that user.

• A.False
• B.True

Which of the following is not a Quality Management feature?

• A.Scheduling
• B.Interaction Recording
• C.Evaluation Forms
• D.Policies

Where can call recording be enabled?

• A.Trunks
• B.Edges and Edae Group
• C.Phones

If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.

• A.False
• B.True

Which of the following is NOT a feature of Genesys Cloud CX contact center?

• A.Quality Management
• B.Automatic Call Distribution
• C.Workforce Management
• D.Human Capital Management