Online Access Free GCP-GCX Practice Test

Instant messaging costs are significantly less than long-distance phone conversations.

• A.False
• B.True

Where can you add preconfigured settings to the phones?

• A.Admin > Telephone > Phone Management > Phones
• B.Admin > Telephone > Phone Management > Base Settings
• C.Admin > Telephone > Phone Management > Calls

What is the correct statement about Divisions?

• A.A user can belong to more man one Division
• B.Users can only access the Division they belong to.
• C.Transactional objects (Interactions) are not division-aware.
• D.A User can belong to only one Division, but can access as many division as needed.

All of the following are components of the Communicate Architecture Fundamentals hierarchy. EXCEPT

• A.Gateway
• B.Edge
• C.Edge Groups
• D.Sites
• E.Organization

Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

• A.Agent Quality Details Report
• B.Agent Metrics Report
• C.Agent Metrics Export Report
• D.Agent Login-Logout Details Report