Online Access Free GCP-GCX Practice Test

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

• A.The phone number is being used by a different user.
• B.The user is not assigned the appropriate role.
• C.The user may have deleted the icon.
• D.The user's phone is unplugged.

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

• A.Resend the invite.
• B.Submit a ticket to Genesys Cloud CX support.
• C.Tell John to be patient and wait for the email to arrive.
• D.Add John to Genesys Cloud CX again so that a new invitation will be generated.

Which of following file formats are available to export a report? (Choose three.)

• A..txt
• B..docx
• C..doc
• D..xlsx
• E..xls
• F..pdf

A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the data and metrics that they want to include in the report and how it is presented

• A.True
• B.False

Which of the following best defines the performance view for Agents?

• A.Used to view historical data only.
• B.Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• C.Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• D.Used to monitor real-time contact center metrics.