Question 61

If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
  • Question 62

    When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
  • Question 63

    Which of the following statements about WebRTC phones is incorrect?
  • Question 64

    The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.
  • Question 65

    Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)