Question 61
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
These default templates are: (Choose four.)
Question 62
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
Question 63
Which of the following statements about WebRTC phones is incorrect?
Question 64
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.
Question 65
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
